Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

Your item Is being printed and has not been shipped within the 10 working days timeline
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused and returned neatley Not screwed up or we will not accept the refund)
We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

You return the item damaged and not fit for resale ie screwed up (beleive it or not we have many customers who have retrned items this way!)
Returns must me made within the paypal protection time line 45 days from purchase

Exchanges 

Please check the sizing the teeshirts are american so are bigger than uk sizing all clothing has a size chart in the images section

If the t-shirt  does not fit please pack it up in its original bag and send it back to us (this part is at your cost) we will then send out a new size for you at our cost

Damages

If a item arrives damaged please take a photo and contact us at admin@thecreatureshop.co.uk  

We will either replace or refund it if the manufacturers deem it to be a error on their part

Or if it was damaged in the post

We do not refund items that you damage by not following the washing instructions

We do not refund items that are sent back not fit for sale

Most of our items are dispatched within 1-3 days ,occasionally a order may run out and need reprinting if this happens it can take up to 10 days

Sometimes a item will be cancelled at the manufacturers end at short notice if this happens you can choose a alternative or have a full refund